Terms and Conditions - Laura’s Little Cake Co.
*( Payment of a deposit payment or your item in full denotes that you have read and accepted all these terms and conditions stated below)*
Cakes:
All of my cakes are freshly baked to order and hand-made.
As general guidance, cookies should be eaten as soon as you can preferably within 4/5 days. They should be eaten at room temperature and should be stored in an air tight box. Brownies should be stored in an airtight box can be stored in the fridge. Brownies can be frozen for up to 3 months.
Sponge cakes decorated in fondant icing should be eaten within 7 days. Cakes should be kept in the box provided when uncut and should be wrapped in foodgrade clingfilm and placed back into the box once cut. Buttercream cake should be stored in the fridge and taken out to come up to room temperature prior to serving.
As all of my cakes are freshly made they can be frozen if you find yourself with too much! Carefully wrap with clingfilm and place in airtight container and they will be fine to freeze
Orders and Deposit ( Secure the date) payments:
Custom cakes - To confirm an order, a non-refundable/non transferable deposit/retainer is required upon booking. This will secure your requested date and cake order. The outstanding balance is due no later than 2 weeks before your event date, the final balance will be calculated once your cake design has been finalised. You do not have to be 100% sure of your design in order to book your cake. Your final cake design may be changed until two weeks before the wedding but it will not be possible to reduce the accepted quote.
Changes to the previously agreed design may incur extra fees after the deposit has been paid, the balance will be adjusted accordingly. Full payment can be made earlier if you wish. Failure to complete payment 2 weeks before the event date may result in your order being cancelled. By making a deposit payment the buyer is accepting the Terms and Conditions as detailed on this page.
Payments can be made by Cash, PayPal or Bank Transfer
Designs:
Laura’s Little Cake Co. cannot replicate an exact copy of another persons design due to copyright. All cake designs are the result of the information given to Laura’s Little Cake Co.. The interpretation of customers’ bespoke requirements and amends to the design, are approved by the customer during the order process; written/verbal descriptions and sometimes a diagram will be used to explain what the customer will receive. Laura’s Little Cake Co. reserves the right to make minor changes to best suit a design if they feel it necessary, these changes may not always be communicated to the customer.
Laura’s Little Cake Co. will do its best to match any colour requests for icing but we cannot guarantee an exact match as colours present differently in different materials, e.g Sugarpaste, flowerpaste mediums. We aim for a perfect match but this is not always possible.
Alterations:
Any alterations you wish to make to your confirmed, ordered cake design must be requested via e-mail message to Laura’s Little Cake Co.
I cannot guarantee that I will be able to make alterations to cakes requested close to the date of your event as items / ingredients need to be ordered in advance. How close is too close to request alterations is to be determined by and at the discretion of Laura’s Little Cake Co.
Any changes will be agreed via e-mail/page message.
Cancellations:
Deposit payments and purchases via Laura’s little Cake Co. website are non-refundable and non-transferable
If you cancel your order for any reason six months to two months before the requested date, 50% of all other monies paid except the deposit may be refunded. Laura’s Little Cake Co. has the right to refund in whichever way they deem suitable and aims to refund within a month of cancellation.
If your order is cancelled less than eight weeks from the requested date, you will receive no refund and full payment will still be required.
Laura’s Little Cake Co. has the right to not refund at all dependent on circumstances.
Deposit payments will not be refunded. This is the reason for securing the date in Laura’s Little Cake Co.s’ diary, so that additional work is not taken on. It therefore means that Laura’s Little Cake Co. may have turned down potential orders and lost monies should an order be cancelled.
All refunds will be carefully considered by Laura’s Little Cake Co.
Delivery/Collection:
Laura’s Little Cake Co. does not currently deliver. This can however be discussed as a possible option when discussing custom cake orders.
Laura’s Little Cake Co. does not charge a flat fee for delivery and assembly of cakes. All delivery charges are calculated on a distance and time basis and are quoted in the order confirmation. Laura’s Little Cake Co. delivery charges include delivery to the agreed location for the specified time (as per the order confirmation), liaison with the caterer or banqueting manager at your venue and assembly of the cake in-situ.
Delivery charges are calculated leaving from the bakers base, which is Stewartstown, Co. Tyrone. The route taken is at the baker’s discretion.
Laura’s Little Cake Co. offers you the option to collect your cake free of charge (not all cakes are suitable for collection so please ask for more detailed information), however, please note - If the cake is collected , the full responsibility for the safety of the cake is with the client and Laura’s Little Cake Co. will not be responsible for any damage to the cake after its been collected.
If cakes have been collected they should be transported on a flat surface (preferably in an empty boot or passenger footwell - dependant on size of cake/car). It is not recommended that cakes are put on a seat or a passenger knee as the angle can cause damage to cake.
Cake collections should be arranged at least 2 days prior to order date, if no time has been arranged Laura’s Little Cake Co. cannot be held accountable if a delivery or collection time is not suitable. A time slot of 30 minutes is available for your collection.
If you do not show up within 30 minutes of delivery time Laura’s Little Cake Co. may not be available to hand your cake over and a new collection time will have to be arranged. Any late collections may be charged for, charges will be decided by Laura’s Little Cake Co. and will need to be paid upon collection.
The same applies for cakes that are delivered- once we leave, we can not take any responsibility for the cake. This applies to damage or movement of the cake by venue staff. Photographs are taken at this stage of the cake in situ - see Damages section.
Laura’s Little Cake Co. accept no liability for self-assembly cakes that are not assembled properly or are damaged during assembly or transportation.
Please note – wedding cakes can be very heavy and large and the components may come in several boxes. They may not be suitable for transporting via public transport.
Delivery costs MUST be paid prior to delivery, if payment has not been made then we will not deliver your cake and arrangements to pick it up will be at a time convenient to us.
Laura’s Little Cake Co. will not accept any liability for loss or damage arising when it is not able to deliver due to adverse weather conditions, road hazards or conditions. The company will keep the customer informed in these conditions.
Damages:
Laura’s Little Cake Co. accepts no liability for cakes that are damaged after they have been delivered to the agreed location.
For cakes delivered to venues, Laura’s Little Cake Co. will provide a photograph as proof to say that the cake has arrived and that it arrived in perfect condition.
Cakes that are collected are checked by myself and checked by the customer on collection. The customer consents that it has been collected in perfect condition by accepting the cake and removing it from my property. Damages after this point are not Laura’s Little Cake Co.s’ responsibility.
All Laura’s Little Cake Co. cakes are fragile and require care and attention when handling, storing and displaying to prevent damage occurring.
Please take care when displaying your cake. Avoid direct sunlight, spotlights or candles creating damage to the cake decorations. Hand-painted and buttercreamed are especially vulnerable to heat and light damage. All Laura’s Little Cake Co. cakes are designed to withstand normal and reasonable display conditions. Special requirements regarding display suitability will be discussed during the consultation process. Laura’s Little Cake Co. accepts no liability for cakes that are damaged during display at your event.
Complaints:
Complaints are very rare, however, Laura’s Little Cake Co. takes them very seriously, after all our great reputation is built upon the word of mouth of our customers!
Corrections and repairs to cakes including inscription mistakes, can be corrected on the same day in most cases.
You are required to give us the opportunity and must let us know of the problem within 1 hour of accepting your cake.
Some complaints may require further investigation and an immediate refund may not always be possible.
Cakes, or part of cakes, must be returned within 3 days to ensure we are able to fairly assess the nature of the complaint and that it never happens again!
Allergies:
Unless otherwise specified all cakes contain butter, gluten (wheat) and eggs and are made in an environment that handles nuts, soya and alcohol.
Laura’s Little Cake Co. accepts no liability for customers suffering allergic reactions from eating our cakes.
It is the customer’s responsibility to make Laura’s Little Cake Co. aware of any special dietary requirements that need to be accommodated in the making of their cake.
All tiered cakes, excluding buttercreamed finished cakes , are coated in a layer of chocolate ganache (white/milk/dark chocolate are used depending on the flavour of cake). Ganache is a mixture of cream and chocolate. Please make us aware if you have any allergies to these ingredients.
Terms and Conditions are subject to change at any time by Laura’s Little Cake Co.
If you have any questions regarding any of our terms and conditions, please do not hesitate to contact us and we would be delighted to help.